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These terms set out the rules that govern your account with 11kbd and apply each time you access the platform, make a transaction or use any part of the site. Access and eligibility depend on your local law and the eligible regions where 11kbd operates.
By opening an account or continuing to use 11kbd after a policy update, you confirm that you have read and accepted these terms. They govern all activity on the platform — from browsing the lobby to completing a Nagad or Rocket deposit. Where a section of these terms conflicts with a separate page-level notice (such as a information notice or a product-specific rule), the more specific notice applies to that context. These terms do not override your rights under applicable local law. Where Bangladesh law grants you a right that these terms appear to restrict, that legal right takes priority. We update these terms when our services change or when regulatory expectations require it. The date shown at the foot of this page reflects the version currently in effect. We will notify you of material changes through the contact address on your account before those changes take effect. Continuing to use 11kbd after the notice period means you accept the revised terms. Payment-related obligations — including wallet verification steps for Nagad and Rocket, transaction limits and reversal conditions — are governed by both these terms and the payment instructions shown at the cashier. If a discrepancy exists, the cashier instructions take precedence for the transaction in question. For any uncertainty, contact us through the support route shown on the site.
Not every situation is covered by these terms in the same way. Understanding what is and is not within scope helps you know where to look when a question arises. Four areas are commonly asked about — account access, transactions, site content and third-party services.
Your login, account registration, identity verification and account suspension or closure all fall within these terms. Steps for each are visible in your account settings area. We set the conditions; you control the actions taken from your account.
Deposits and withdrawals processed through Nagad, Rocket or other configured payment routes are governed by these terms alongside the cashier instructions shown at the time of the transaction. Limits and reversal conditions are displayed at the cashier, not inferred from these terms alone.
Game titles, odds displays, lobby navigation and promotional notices on 11kbd are published by us and fall within scope. We can update, remove or restrict any content item without prior notice, subject to the change-notification commitment stated in the details section above.
Payment network rules from Nagad or Rocket, mobile carrier policies and any external service you use alongside your 11kbd account are outside the scope of these terms. We are not liable for actions or failures originating from those third-party services.
These terms are not only obligations — they also set out actions you can take. Your account history, transaction records and personal details held by 11kbd are accessible to you through the account area. If any detail is incorrect, you can request a correction by contacting our support team through the route published on the site. You cannot correct a transaction record after a payment has been confirmed by the receiving wallet, but you can raise a dispute and we will review the record against the cashier log. If you want to close your account, that request must be made in writing through support. We will confirm receipt and complete the process within the timeframe shown in the account help section. Where your account holds a balance, withdrawal conditions still apply before closure is finalised. Check the cashier for the wallet options available at that point — Nagad and Rocket are the configured routes for most Bangladesh accounts.
Open the transaction history section in your account to see all completed and pending activity. Deposits via Nagad or Rocket are listed with their reference numbers. Download or note these before raising any query with support.
Contact support with the corrected information and the verification document that confirms it. We update the record once the document is checked. Name corrections on wallet-linked accounts may require wallet provider verification as well.
For any question about how a term applies to your account, use the support route shown on the site. State your account reference and the specific term you are asking about so we can respond with the relevant context.
Send a written closure request through support. Balances must be withdrawn before the closure is confirmed. We will not process a closure while a transaction is pending; wait for all transactions to settle first, then resubmit the request.
When a terms question relates specifically to your account — a transaction dispute, a closure request or a correction — use the direct contact routes below. These are the routes visibly published on the site; we do not operate channels outside this list.
The live chat button is visible on every page when you are logged in. Use it to raise an immediate question about a transaction or a specific term clause. Have your account reference ready before starting the chat.
For written policy questions — correction requests, closure requests or formal disputes — send an email to the address shown in the site's help section. Include your account reference and the term or transaction in question.
The help section inside your account lists common terms questions with answers drawn from this policy. Check there first for clarification on payment rules, wallet verification steps and suspension conditions.
Your account data — including identity details, transaction records and device session information — is retained for the period required to fulfil these terms and meet applicable record-keeping obligations. We do not share your data with third parties outside the payment networks needed to process your Nagad or Rocket transactions, or where disclosure is required by law. Cookie use is disclosed in our separate cookie notice, accessible from the site footer.
Your account credentials are your responsibility. We do not ask for your password by chat or email. If you suspect your account has been accessed without your permission, contact support immediately through live chat and we will review the session log.
Transaction and account records are retained for the period stated in our privacy policy. After account closure, records needed for legal or dispute purposes are kept for the minimum period required. Records not needed for those purposes are deleted.
We use session cookies to keep your account active while you navigate the lobby. Preference cookies remember your language and payment wallet selection. The full cookie list and opt-out steps are in the cookie notice linked in the footer.
If you believe a term affects you unfairly or is inconsistent with your local rights, raise the point in writing through the email support route. We review such requests against applicable law and respond with our position in writing.
The questions below cover what we hear most often about how these terms apply to accounts, transactions and policy updates. If your question is not here, use the support route listed above.
These terms apply from the moment you open an account and continue to apply each time you log in, make a deposit through Nagad or Rocket, or use any part of the site. Eligibility to hold an account depends on your local law and the eligible regions where 11kbd operates.
We send a notice to the contact address on your account before material changes take effect. The updated version date is shown at the foot of this page. If you continue using 11kbd after the notice period, you are accepting the revised terms.
Yes. Open your transaction history, note the reference number for the transaction in question, then contact support through live chat or email. We check the cashier log against the wallet record and respond with our findings. Disputes must be raised within the timeframe shown in the account help section.
After closure, we retain records needed for legal obligations or unresolved disputes for the minimum period required by applicable law. Records not required for those purposes are deleted. You can request a summary of what we hold before closure by contacting support in writing.
Transaction delays originating from the Nagad or Rocket network — or from your mobile carrier — fall outside the scope of what we can control or guarantee. We can confirm what our cashier log shows, but resolution of a wallet-side delay requires contact with that payment provider directly.
Contact support with the corrected information and a supporting document that confirms it. We update the record once the document is verified. For wallet-linked name fields, the correction may also require verification from your Nagad or Rocket provider before we can apply the change.