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Your 11kbd account is connected to Nagad, Rocket and bKash — the mobile wallets most used for account funding in Bangladesh. Every deposit and withdrawal route is visible inside the cashier once you are signed in, alongside your current balance and transaction history.
When you are ready to fund your account, the cashier section shows every active deposit route available in your region. Nagad and Rocket are the two routes we have configured as primary options for Bangladesh — you will see them listed at the top of the deposit screen.
Log into your 11kbd account and navigate to the deposit section inside the cashier tab.
Select the wallet route that matches your active mobile money account from the list shown on screen.
Type the deposit amount in the field provided, review the details, then follow the confirmation steps inside your wallet app.
Once the transaction completes, your updated balance appears in the account header. If it does not refresh, reload the page.
Withdrawals follow a similar path to deposits, but start from the withdrawal tab inside your account cashier rather than the deposit screen. The wallet options shown there depend on which routes are active for your account at the time you request. Nagad and Rocket appear as the primary withdrawal destinations for Bangladesh accounts.
From your signed-in account, go to the cashier and select the withdrawal option to see available payout routes.
Choose Nagad or Rocket from the list. Confirm the wallet number matches what is saved in your account profile.
Fill in the withdrawal amount, review the summary screen, and submit the request. Do not submit duplicate requests.
Check the transaction history tab for the current status label on your withdrawal. Contact support if the status does not update.
Some account actions — particularly larger withdrawals or first-time wallet changes — may trigger a verification prompt inside your account area. When that happens, follow only the fields and instructions shown on your account screen at that moment. We do not ask for documents outside of the process displayed in your account. The fields you see will depend on the action you are taking and the current state of your account record.
Complete only the verification fields shown inside your 11kbd account area. Do not act on instructions sent through unverified third-party channels.
If a reference number appears during verification, save it. You will need it if you contact support to follow up on the status.
The wallet number on your deposit and withdrawal requests should match your account profile to avoid additional verification prompts.
After completing a verification step, return to the cashier or account history to confirm the action you were taking has resumed or cleared.
The deposit and withdrawal routes at 11kbd are configured around Bangladesh's most widely used mobile money accounts. Nagad and Rocket are the primary routes, with bKash available as an additional option. Each method connects directly through the cashier without redirecting you to an external page. The route you see at login depends on what is active for your account region. Upay and Bank Transfer may also appear in the cashier depending on your account status and the current route configuration.
Primary deposit and withdrawal route for Bangladesh accounts.
Widely used mobile wallet route, available in the cashier for deposits and withdrawals.
Additional deposit route accessible from the cashier payment list.
Available where active for your account region — check the cashier for current status.
May appear in the cashier as an alternative route depending on account configuration.
After every deposit or withdrawal, both your mobile wallet and your 11kbd account history will carry a record of the transaction. Matching these two records is the fastest way to resolve any discrepancy. Your wallet app logs a transaction ID or reference number for each transfer; the account history tab in 11kbd shows the corresponding entry with a status label. If the amounts and timestamps align, the transaction completed as expected. If they do not match, keep both records and contact our support team with the reference details.
Every Nagad, Rocket or bKash transfer generates a reference number in your wallet app. Save this immediately after the transaction — it is the key identifier if anything needs to be checked.
Inside the 11kbd account history tab, each transaction shows a status: pending, completed or under review. Match the label to the timing of your wallet transfer to confirm they correspond.
The account history tab is the live record on our side. It updates without requiring a page refresh in most cases. Use it as the first check before reaching out to support.
Keep the wallet screenshot, the transaction reference number and the date and time of the transfer. These three pieces of information allow our support team to locate and review any transaction efficiently.
Account safety at 11kbd starts with the basics you can verify yourself — and we want you to know what they are. The domain you access should always match the official 11kbd address; bookmark it directly rather than following links from chat groups or social media. Your wallet details — Nagad number, Rocket number, bKash number — are associated with your account and should not be shared with anyone claiming to be a support agent outside of the verified support channel.
Always access 11kbd through the saved or bookmarked domain. Check the address bar before entering account credentials. If the domain looks different from what you saved, do not proceed — contact support through the address you know is correct.
Your Nagad, Rocket or bKash number must match the one registered to your 11kbd account. Transactions from a number not associated with your account may be held. Update your wallet details only through the account profile section, not through chat.
Any identity or verification request comes through the account panel itself — not via email, WhatsApp or third-party messages. If you receive a request outside of the account area asking for identity documents, treat it as suspicious.
The support contact listed inside your 11kbd account is the verified route for all banking queries. Use it for transaction disputes, wallet change requests and verification follow-ups. Responses come through the same channel — not through personal phone calls or external messaging apps.
These questions cover the banking situations that come up most often for 11kbd accounts in Bangladesh. If your question is not here, the support route in your account panel is the right place to raise it directly.
Nagad and Rocket are the primary deposit routes for Bangladesh accounts, with bKash available as an additional option. Open the cashier tab after signing in to see which routes are currently active for your account. Availability depends on your region and account status.
First, check the transaction history tab in your account for a status label on the deposit. If it shows pending, allow a short time and refresh. If there is no record at all, collect your Nagad reference number and contact support through the channel listed in your account.
Go to the cashier withdrawal tab, select Rocket from the route list, and enter the amount. Make sure the Rocket number you enter matches the one registered on your account. Submit the request and track its progress through the account history tab.
Minimum deposit and withdrawal amounts are shown in the cashier fields when you select a route. We do not publish a fixed number here because limits can vary by route and account. Check the field labels in the cashier for the current figure applicable to your account.
A withdrawal goes into review when the wallet number entered does not match the one on your account, or when a verification step has been triggered. Check your account panel for any pending verification prompt. Complete the steps shown there, then re-check the withdrawal status in your transaction history.
Wallet number changes are handled through the account profile section, not through the cashier. Follow the fields shown in your profile to update a linked wallet. If you encounter a verification prompt during the change, complete it as instructed. Do not attempt wallet changes through support chat alone.