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11kbd sets out these legal terms so you know exactly where you stand — what this platform covers, what your rights are, and how to reach us if something needs reviewing. Access to our platform depends on your local law and eligible regions.
Our legal terms apply to every account registered on 11kbd and govern how we collect, hold, and use the information associated with that account. Whether you access us through a mobile browser on Nagad-linked sessions or via a Rocket wallet transaction, the same policy framework applies to your account activity. Access to 11kbd and the services described in these terms depends on your local law and the eligible regions we can serve at any given time. We do not extend these terms as a guarantee of availability — if local regulation in your area restricts access, these terms apply only to the extent permitted by that regulation. We review our policy document periodically. When we make material changes, we update the policy date shown at the top of this page. Continuing to use your account after a policy update means you have read and accepted the revised terms. If you do not agree with a change, you may close your account by contacting our support team through the routes listed on this page. For any transaction-related question — whether about a Nagad deposit, a Rocket transfer, or any other account movement — the transaction record visible in your account wallet history is the authoritative log. These legal terms describe how that data is held and what you can do with it.
Nagad deposit and transfer records fall under our data retention policy. The transaction log in your account is the primary record.
Rocket wallet activity linked to your account is stored under the same policy framework. Review it in your account history section.
All wallet movements — deposits, withdrawals, adjustments — are logged per our retention schedule and accessible via your account.
Material changes are flagged with a revised date at the top of this page. Continued account use constitutes acceptance.
Not every part of your experience falls under the same policy section. Here is how we break down the scope so you can find the right terms for the right question.
These terms apply to your registered account, including login, identity verification steps visible in your account settings, and any access restrictions that depend on your eligible region and local law.
Deposits and withdrawals processed through your account wallet — including Nagad and Rocket routes — are covered by our transaction and data retention policy as described in the details section above.
Game content, lobby display, odds data, and editorial copy on this site are owned by or licensed to 11kbd. You may view this content through your account; you may not copy, reproduce, or redistribute it.
Payment networks, game studios, and other third-party services linked from this platform operate under their own terms. Our policy covers only what happens on 11kbd itself, not the third-party service after you leave.
You have concrete steps available to you under these terms — not just abstract rights. Start with your account dashboard: your transaction history, profile details, and communication preferences are all visible and editable from the account settings page once you are logged in. If you spot an error in your account details — a name spelling, a linked mobile number for your Nagad or Rocket wallet, or an email address — you can correct most of these directly in the settings panel. For corrections that require identity verification, the support team can walk you through the process. Want to know what data we hold on your account? Submit a request through the support chat or email route listed in the contact section below. We will respond through the same channel. If you believe any data we hold is inaccurate or should be removed, raise that in the same request and we will review it against our retention obligations.
Open the account dashboard after logging in. Your deposit history, wallet movements, and profile data are listed there. Transaction logs for Nagad and Rocket payments are timestamped and searchable.
Most profile fields are editable directly in account settings. For wallet-linked mobile numbers or identity documents, contact support to initiate a verified correction.
Use the support chat or the email address shown in the contact section. Describe the specific policy section or account item your question concerns so we can route it to the right team.
Send a written request via email or support chat asking which data we hold for your account. If you believe something is incorrect or should be deleted, include that in the same message.
Policy questions go to the same support team that handles account help. Use any of the routes below — pick whichever you already use for your account queries.
Open the chat widget from the bottom-right corner of any page while logged in. Describe your policy question or account concern and the support team will assist.
Send your question to the email address shown in the contact section of your account dashboard. Include your registered account ID so we can locate your record without delay.
The help section in your account lists answers to common policy questions, including how to request data review, how to update wallet details, and what happens when access rules change for your region.
We hold your account data for as long as your account is active and for the retention period required by our operating obligations. Once that period ends, data that is no longer needed is removed from our systems according to our internal schedule.
We use cookies to keep your session active and to remember your account preferences. You can review and adjust cookie settings through your browser. Disabling functional cookies may affect how the lobby and account pages load.
Your account is protected by the login credentials you set. We do not store your Nagad or Rocket PIN. Keep your password private and contact support immediately if you suspect unauthorised access to your account.
Transaction records, account details, and communication logs are retained for the period required under our policy. After that window closes, data is deleted or anonymised. You may request details of your retention period via support.
To request data corrections, account deletion, or a copy of the data we hold, contact us through live chat or the email address in your account dashboard. We respond through the same channel you used to reach us.
These are the questions we hear most often from account holders about how our policy works.
Yes. Any deposit or withdrawal processed through your 11kbd account wallet — whether via Nagad, Rocket, or another available route — falls under our data and transaction policy. The log in your account dashboard is the authoritative record for those movements.
Access depends on your local law and the eligible regions we can serve. We do not extend availability as an unconditional promise. Check the account access section or contact support if you are uncertain about eligibility for your specific location.
Send a request through live chat or the email address visible in your account dashboard. State clearly that you are requesting a summary of the data held for your account. We will respond through the same channel and provide the relevant details.
If we make a material change, the updated date on this page will reflect it. If you do not accept the new terms, you may close your account by contacting the support team. Continued use of your account after the update date indicates acceptance of the revised terms.
Most fields — including your email address and profile name — are editable in account settings. If you need to update a wallet-linked mobile number for Nagad or Rocket, or correct an identity document, contact support to complete a verified update.
Our policy describes the limited circumstances in which account data may be shared — for example, with payment processors to complete a transaction, or where required by law. We do not sell your data. Review the full policy text or contact support if you have a specific question.