App / Slots
At 11kbd, we are clear about what account data we collect, why we collect it, and how you can review or correct it. This policy covers every interaction on our platform — from your account registration to transactions made through Nagad, Rocket or bKash — and applies based on your local law and eligible regions.
We collect the information you provide when you open an account — your name, contact details and the payment method you use to fund it, whether that is Nagad, Rocket or bKash. We also collect device and session data automatically when you browse the platform: your IP address, browser type, the pages you visit and how long you spend on them. This helps us keep the account area working correctly on mobile and flag unusual access attempts. We do not sell your personal data to third parties. Where we share information — for example, to process a Nagad or Rocket transaction — we do so only with the service provider needed to complete that action, and only to the extent required. We retain your account data for as long as your account is active and for the period required by the obligations that apply to us. Once that period ends, we delete or anonymise the data. If you have questions about specific retention periods, contact us through the support route published in your account area. Access to our platform and the rights available to you under this policy depend on your local law and the eligible regions we serve.
This policy applies to all activity on 11kbd — account creation, navigation, transactions and support contact. It does not cover third-party sites or services you reach by following a link away from our platform. Understanding the boundary helps you know where your data is and is not protected by us.
Data collected when you log in, update account details or complete identity verification steps shown inside your account area. This includes your registered contact details, device fingerprint and session tokens used to keep your session secure.
Payment data is processed through the wallet or banking route you select — Nagad, Rocket or bKash. We receive a transaction reference to confirm status; we do not store your full wallet PIN or bank credential on our side.
Browsing behaviour on our platform — which game categories you open, how you navigate the lobby — is collected in aggregate to improve how the site performs on mobile. This data is not linked to your name without your account session being active.
Links or integrations that take you outside 11kbd — payment gateways, game content from studios, or external support tools — operate under their own privacy terms. We do not govern those third-party policies and recommend you review them separately.
You have several concrete options when it comes to the data we hold about your account. You can ask to see the personal information we have on file, request a correction if something is wrong, and raise a question about how we use your data at any time. These actions are available through the support contact routes published in your signed-in account area. We aim to respond to data requests in a reasonable time, though the specific timeline depends on the nature of the request and the obligations that apply in your eligible region. Where you believe data has been processed incorrectly, you can flag this through the same route and we will review the record. Your right to access and correct data does not override obligations we hold under applicable law — for example, transaction records linked to Nagad or Rocket payments may need to be retained for a set period regardless of a deletion request. We will explain the reason if a specific request cannot be fulfilled in full.
Open the account settings area to see the personal details we hold. If you need a formal copy of your data, submit a request through the support contact route shown in your account.
You can update contact information directly in your account profile. For details tied to identity verification — such as your registered name — contact support with the correction and supporting documentation.
If you are unsure how a specific piece of your data is being used, send a question to our support team. We will explain the purpose and the basis on which we hold it.
For deletion or restriction requests, contact us through a published support route. We will confirm what we can action and flag anything that must be retained under the obligations applicable in your region.
If you have a question about your data, want to review what we hold or need to report a concern, use the contact routes available in your signed-in account area. We respond through the channel you use to reach us. Access and response timelines depend on your eligible region and the nature of the request.
Open the support section inside your account to start a live chat. This is the fastest way to ask a data or privacy question about your specific account record.
Send a written privacy request to the email address published in the Contact section of your account area. Include your registered account details so we can locate your record accurately.
The Help Centre in your account area covers common data and privacy questions. Check there first for answers about what we collect, how long we keep it and how to update your details.
Data security is handled at the account level — encrypted sessions, secure transmission for any payment route you use including Nagad or Rocket, and access controls that prevent unauthorised changes to your profile. We do not store sensitive payment credentials on our servers.
We use cookies to keep your session active and to understand how the site performs on mobile. You can manage cookie preferences through your browser settings. Some functionality may be limited if cookies are disabled, particularly for the account login flow.
Your account is protected by login credentials you set. We flag unusual access patterns and may ask for additional verification if we detect an anomaly. If you suspect unauthorised access, contact support through your account area immediately.
We keep your account data while your account is active. After account closure, we retain records for the period required by the obligations that apply in your eligible region — then delete or anonymise them. Transaction records tied to Nagad or Rocket payments follow the same schedule.
When we update this policy, we publish the revised version here and note the change date at the top of the page. Continuing to use your account after a policy update means you have had the opportunity to review the changes.
These questions cover what we most commonly receive about data, account records and how to act on your rights under this policy.
We collect the details you enter during registration — your name, email address and the contact number you provide. We also collect device and session data automatically, such as your IP address and browser type, to keep your account session secure and the platform functional on mobile.
When you use Nagad or Rocket, we receive a transaction reference to confirm the payment status on our side. We do not store your wallet PIN or full payment credentials. The transaction record is retained for the period required by the obligations applicable in your eligible region.
Yes. You can review your registered account details inside your account settings at any time. For a formal copy of the data we hold, submit a request through the support contact route shown in your signed-in account area and we will process it based on the obligations in your eligible region.
For standard contact details, update them directly in your account profile. If the correction involves identity-related information — such as your registered name — contact support through the account help route and provide the correct details along with any documentation needed to verify the change.
We share data only where it is necessary to complete a service — for example, passing a transaction reference to a payment processor handling Nagad or Rocket. We do not sell personal data. Third-party services you reach through links on our platform operate under their own privacy terms.
Contact us through the support chat or email route published in your account area. Describe the specific concern and include your registered account details. We will review the record and respond with an explanation or, where possible, take corrective action within the timeframe applicable in your eligible region.